Double the Doom or Half the Hassle

Free training for Registered Providers of Social Housing (and their contractors)

An interactive session designed to demonstrate how coinciding Housing Ombudsman complaints and disrepair claims can be effectively handled to minimise the number of claims and complaints, the cost of claims and complaints and claims and complaints turn-around times.

Who is this session for?

Registered Provider Heads of service, income officers, cyclical and day-to-day repairs teams, contractors and other housing officers.

Format

In-person at your offices or ours.

An interactive and competitive team game where colleagues compete in teams to achieve the best outcomes on their claim and coinciding complaint.  Participants win points for decisions that make the claim and complaint cheaper and quicker and lose points for decisions that make things worse.

This session:

• Allows attendees to consider how the disrepair claims landscape has been changed by the Housing Ombudsman’s approach to housing conditions complaints.
• Provides information on what the Ombudsman expects when Ombudsman complaints and claims coincide.
• Allows discussion about how coinciding claims and complaints can be handled to provide best possible claims outcomes.

Length of session: Half a day including rest breaks.

Aim of the session

• To ensure best practice to achieve low-cost, quick turn-around complaints and claims.
• To ensure that staff at all levels and across the organisation are trained to understand how they can help to minimise the number or impact of complaints and claims.
• To ensure that the processes of all departments reflect the important roles that all teams and team members play in minimising complaints and claims and their cost.

Contact us by telephone on 07920 56 69 65 or by email at justinehunkins@chadlaw.co.uk to book your free training.