Ditching Despair Over Disrepair

Free training for Registered Providers of Social Housing (and their contractors)

An interactive session designed to ensure your internal teams and contractors understand how they can assist your organisation with avoiding claims and minimising cost and claims turn-around times.

Who is this session for?

Registered Provider Heads of service, income officers, cyclical and day-to-day repairs teams, contractors and other housing officers.

Format

In-person at your offices or ours.

An interactive and competitive team game where colleagues see a disrepair claim from start to finish.  Each team has to choose how to handle each stage of the claim, picking from a multiple-choice list.  Teams win points for decisions that make the claim and complaint cheaper and quicker and lose points for decisions that make things worse.

This session:

• Empowers attendees to help your organisation to minimise disrepair spend and claims turn-around times by ensuring a clear understanding of landlords’ repairing obligations.
• Facilitates discussion of best practice in relation to:-
• What to do if disrepair is spotted at home visits or reported by tenants outside the standard repairs reporting process.
• How to assist to resolve access issues.
• How to assist colleagues dealing with disrepair claims.
• Cross-departmental working (income/repairs teams) in disrepair counterclaims in rent possession proceedings.

Length of session: Half a day including rest breaks.

Aim of the session

• To minimise the number of housing conditions claims that your organisation faces.
• To ensure best practice to achieve low-cost, quick turn-around claims.
• To ensure that staff at all levels and across the organisation are trained to understand how they can help to minimise the number or impact of claims.
• To ensure that the processes of all departments reflect the important roles that all teams and team members play in minimising claims and their cost.

Contact us by telephone on 07920 56 69 65 or by email at justinehunkins@chadlaw.co.uk to book your free training.