23
Sep 2015
‘No apology’ most common complaint amongst patients
Figures from the Parliamentary and Health Service Ombudsman (PHSO) have shown that of all patient complaints investigated in 2014-15, 34% were in relation to not receiving a good enough apology when things have gone wrong. Other top reasons for referrals were poor treatment, errors in diagnosing conditions and lack of communication. The PHSO is approached…