23
Sep 2015
‘No apology’ most common complaint amongst patients
Figures from the Parliamentary and Health Service Ombudsman (PHSO) have shown that of all patient complaints investigated in 2014-15, 34% were in relation to not receiving a good enough apology when things have gone wrong.
Other top reasons for referrals were poor treatment, errors in diagnosing conditions and lack of communication.
The PHSO is approached by patients in England who are left unhappy with a trust’s original handling of their complaint, and the figures show that in 2014-15, 1,652 complaints were investigated, compared to 852 in 2013-14.
Julie Mellor, Parliamentary and Health Service Ombudsman, said “We know that there are many factors that influence the number of complaints hospitals receive, such as organisational size, demographics and whether they actually encourage feedback from patients.
“I strongly believe that NHS leaders should welcome feedback from patients and recognise the opportunities that good complaint handling offers to improve the services they provide.
“We are publishing this data to help hospital trusts identify problems and take action to ensure trust in the healthcare system remains high.”
Chadwick Lawrence’s specialist team of clinical negligence lawyers have years of experience in Medical negligence compensation claims, and have obtained substantial compensation for our clients. Not only do we represent clients in Yorkshire, but because of our reputation we also represent clients nationally.
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Posted by Tony May, Partner/head of Clinical Negligence Department, Chadwick Lawrence LLP (tonymay@chadlaw.co.uk ), Medical negligence lawyers and clinical negligence solicitors in Huddersfield, Leeds, Wakefield and Halifax, West Yorkshire.
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